Terms and Conditions

Terms and Conditions

I.Travel Booking Conditions

1-- Bookings    2-- Deposits    3- Changes    4- Customs    5- Complaints    6- Lead name
7- Adjustments    8- Price variation and alterations    9- Administration charges
10- Special requests    11- Cancellations    12- Time tables/ Tour details    13- Unsecured reservations
14- Anti social behaviour-disturbance-damage    15- Cancellation-curtailment-postponement
   16- Telephone booking    17- Insurance    18- Conditions

1-- BOOKINGS
I.Travel makes all bookings for the customer for carriage, accommodation, and all other services as agents only, for the persons (wherever situate) actually providing such carriage, accommodation or other services and has no liability in respect thereof as principals.
The customer will travel and accept all such services subject to the terms and conditions offered or imposed by the persons providing such carriage, accommodation or other services and separate contracts are made or shall be deemed to have been made between the customer and such persons for the provision of such carriage, accommodation or other services.
Note: These conditions may differ from that of the carrier. All carriers conditions are available on application to the offices of I.Travel or the carrier
In being fully understood that I.Travel accepts no responsibility for the quality of the services supplied by such third parties.

2-- DEPOSITS
A 30% deposit is required at the time of requesting a booking and once this booking is confirmed by I.Travel to the customer, the deposit is forfeited should the customer cancel such booking. When a booking is made .within 8 weeks of departure then the full amount of the holiday/tour shall be payable immediately.

3-- CHANGES
Any change to the customer’s holiday booking, including name changes, once the holiday has been confirmed by I.Travel either verbally or in writing will incur an amendment charge of £20 per change.
The lead/first name customer on the booking must notify I.Travel in writing. The notification must be accompanied by a payment of £20 for each change together with any extra cost required. Should the customer lose his travel documents, a charge of £20 will be made to re-issue new travel documents. (please refer also to clause 9 Administration Charges)

4-- CUSTOMS
The company shall not be held responsible for any breach of customs and/or police formalities by a customer.

5-- COMPLAINTS
It is important that any complaint regarding services supplied by third parties such as carriage, accommodation, vehicle hire … should be registered formally by the customer with the relevant supplier at the time so as to enable the supplier to solve the problem to the customer’s satisfaction at the time of the complaint.
If the customer should remain unsatisfied, he should then write to I.Travel within 7 days of his return providing the company with the name of the person with whom his complaint was formally registered.
No complaint relating to third party suppliers can be dealt unless this procedure is adhered to.
All communications must be in writing.

6-- LEAD NAME
The person making the booking for the customer warrants that he or she has the authority to make it on behalf of all persons included in the booking so as to bind them to the terms of these conditions.

7-- ADJUSTMENTS
I.Travel reserves the right to cancel any holiday/tour and/or any part of any holiday/tour and make adjustments in any itinerary. In the event of any cancellation, I.Travel will (subject to the conditions of clause 15 thereof) refund the customer:
A. In the event of cancellation of a whole holiday/tour the full purchase price thereof.
B. In the event of the cancellation of part of a holiday/tour, then the portion thereof relative to the total purchase price of the holiday/tour and such payment shall be accepted by the customer as full discharge of I.Travel’s obligations in respect of any such cancellation.

8-- PRICE VARIATION AND ALTERATIONS
I.Travel reserves the right to alter the price of the holiday/tour in case of drastic fluctuations of the Pound Sterling on the foreign exchange market and pass on the customer the full increase in cost which is incurred to I.Travel as a result of same.

9-- ADMINISTRATION CHARGES
I.Travel reserves the right to levy an administration charge in certain circumstances to cover any additional cost incurred, such as multiple quotes, contacting suppliers to check availability, special requests, returning lost property, special ticket despatch, extra administration relating to late bookings (Please also refer to clause 3 Changes)

10-- SPECIAL REQUESTS
I.Travel will always pass on any special request and will try to meet them but cannot guarantee to do so. Special requests do not form part of the contractual agreement and I.Travel accepts no liability if they are not met. I.Travel cannot guarantee specific room types or large type double beds. Triple rooms are usually made out of a double bed and a pull-out bed.

11-- CANCELLATIONS
The cancellation procedure will be as follows:
A. The balance of the purchase price for the holiday/tour shall be payable to I.Travel no later than 8 weeks prior to the date of departure of the holiday/tour. The company will not issue tickets and travel documents until I.Travel has received the full purchase price for the holiday/tour.
B. In the event of the customer finding it necessary to cancel at any time then such cancellation can only be accepted if placed in writing either to I.Travel.
C. If the customer shall cancel his booking before the balance of payment as set out has been made but after the same shall have become due then he shall be liable to pay to I.Travel the amount by which the cancellation charge exceeds the deposit.
D. If any customer shall cancel his booking within 55 days prior to the scheduled date of departure, the scale of cancellation fees to be charged by I.Travel shall be as follows:

29-55 days before scheduled departure 30% of the full holiday/tour
28-15 days before scheduled departure 50% of the full holiday/tour
03-14 days before scheduled departure 75% of the full holiday/tour
02 days before departure date 100% of the full holiday/tour

12-- TIME TABLES/ TOUR DETAILS
Except in the case of its acts or omissions done with intent to cause damage or recklessly and with knowledge that damage would probably result, I.Travel shall not be liable to pay any compensation for errors or omissions in timetable tour details or other published schedules or for representations made by its servants agents or representatives as to the dates, times or departures or arrival or as to the content of the holiday/tour. For the avoidance of any doubt I.Travel does not accept any responsibility for any extra expenses incurred by the customer as a result of delays or alterations to the carrier’s schedules howsoever caused.

13-- UNSECURED RESERVATIONS
In the event that I.Travel is unable to secure for the customer’s carriage, accommodation or other services at the price or at the time quoted by I.Travel, I.Travel shall notify the customer of the same and I.Travel reserves the right to recover from the customer any increase in cost or to allow the customer to cancel the whole holiday/tour within 48 hours of receiving notice of such alteration and this without further obligation. Accommodation described in brochures is classified by stars or by category in accordance with local tourism standards which may differ from UK standards. I.Travel also reserves the right to propose alternate accommodation and/or resort, should the product chosen originally by the client be no longer available.

14-- ANTI SOCIAL BEHAVIOUR-DISTURBANCE-DAMAGE
If in the opinion of any person in authority such as cabin crew, accommodation owner or manager, the customer appears unfit to travel or because of anti-social behaviour is likely to cause a disturbance to other passengers or damage to property, I.Travel may terminate the customer’s holidays arrangements and will not be liable to make alternative arrangements for accommodation or repatriation nor will the company cover any cost which the customer may incur or make any refund.
In the case where a customer causes damage to accommodation or its furnishings, he will be responsible to pay compensation for any loss or damage suffered.

15-- CANCELLATION– CURTAILMENT– POSTPONEMENT
I.Travel cannot accept responsibility for any compensation where it cancels, curtails, postpones, or any way alters a holiday/tour or any part thereof as a result of circumstances beyond its control the circumstance of which I.Travel could not have avoided even with all due care. Such circumstance includes, but are not limited to, war, or threat of war, riot, civil strife, terrorist activity, adverse weather conditions, natural or nuclear disaster, fire, traffic conditions, industrial disputes, strike, port regulations or other similar events. I.Travel does not offer compensation for inconvenience of loss of holiday time due to delays by the carrier. Similarly, it is not possible to obtain refunds for any unused accommodation or facilities in the event of an extended delay.
Please note that travel insurance offering at least the same or better cover than that offered by the company is essential and that no liability will be accepted for any client travelling without adequate insurance.

16-- TELEPHONE BOOKING
In the case of telephone bookings or where the existence of the above conditions had not been notified to the customer at the time of the booking was made then the customer shall be at liberty to cancel his booking for the whole holiday/tour within 48 hours of receipt of the booking form which shall be deemed to have been received within 72 hours after being posted by I.Travel by ordinary post. Otherwise the booking shall not be cancelled save in conformity with the terms thereof.

17-- INSURANCE
I.Travel accepts no responsibility for the physical injury of customers, or for any loss of, or damage to customer’s personal belongings, or customer’s vehicles.
Please note that travel insurance offering at least the same or better cover than that offered by I.Travel is essential and no liability will be accepted for any client travelling without adequate insurance.

18-- CONDITIONS
The customer accepts that these conditions are reasonable and that in the event that any of the above conditions are found to be unlawful or unenforceable but would be valid if some part or parts were deleted or amended then such part shall be modified in such a way as to make it unenforceable having due regard to the generality of the foregoing and that in any event the maximum liability owed by I.Travel to any customer in respect of any breach committed by it or any of its servants agents or representatives shall be limited to 20% of the price paid by the customer in respect of the holiday/tour which the customer will accept in full and final settlement of any claim for compensation.